Clinic policies

Payment Policy

Payment is due at the time of service. We accept cash, checks and most major credit cards. Your appointment time is reserved specifically for you. In the event of a missed appointment or a cancelled appointment with less than 24 hours’ notice, you will be charged a $25 fee. Although we reserve the right to change our fee schedule without notice, we don’t anticipate changing our fees without providing you advance notice.

Privacy Practices & Policies

We are delighted to have you as our patient and unconditionally respect your privacy. We consider all interactions, both oral and written, to be privileged provider-patient communications and will hold them in strict confidence to be viewed and used only by the professionals of this clinic. Only you may authorize disclosure to another person or healthcare provider and only by signed written consent, as set out more fully below.

Right to Notice As a patient, you have the right to adequate notice of the uses and disclosures of your protected health information. Under the Health Insurance Portability and Accessibility Act (HIPAA), we can use your protected health information for treatment, payment, and health care operations.
a) Treatment – We may use or disclose your health information to a physician or other health care provider providing treatment to you.
b) Payment – We may use and disclose your health information to obtain payment for services that we provide to you.
c) Health care operations – We may use and disclose your health information in connection with our healthcare operations. Healthcare operations include quality assessment and improvement activities, reviewing the competency or qualifications of health care professionals, evaluating provider performance, conducting training programs, accreditation, certification, licensing, or credentialing activities.

Your Authorization Most uses and disclosures that do not fall under treatment, payment, health care operations will require your written authorization. Upon signing, you may revoke your authorization (in writing) through our practice at any time.

Emergency Situations In the event of your incapacity or an emergency situation, we will disclose health information to a family member, or other person responsible for your care, using our professional judgment. We will only disclose health care information that is directly relevant to the person’s involvement in your health care.

Marketing We will not use your health information for marketing communications without your written authorization.

Required by Law We may also use or disclose your health information when we are required to do so by law.

Abuse or Neglect We may disclose your health information to appropriate authorities if we reasonably believe that you are a possible victim of abuse, neglect, or domestic violence or the victim of other crimes. We may disclose your health information to the extent necessary to avert a serious threat to your or other people’s health and safety.

National Security We may disclose the health information of Armed Forces personnel to military authorities under certain circumstances. We may disclose health information to authorized federal officials required for lawful intelligence, counterintelligence and other national security activities. We may disclose health information of inmates or patients to the appropriate authorities under certain circumstances.

Appointment Reminders We may use or disclose your health information to provide you with appointment reminders via phone, e-mail or letter.

Your Rights as a Patient As a patient of EastWest, you have the following legal rights:
– to restrict the disclosure of your protected health information, if you advise EastWest in writing. The request for restriction may be denied if the information is required for treatment, payment, or health care operations.
– to receive confidential communications regarding your protected health care information.
– to inspect and copy your protected health information (PHI). Requests for copies of PHI must be made in writing and delivered to our office at the address below. A copy of PHI will be made available for review within 30 days of the date of the request.
– to amend/update your protected health information. So that EastWest can provide you the best health care possible, we recommend that you keep EastWest up to date on ALL of your health information and conditions.
– to receive an account of disclosures of your protected health information. Our office will provide within 30 days of a written request.
– to receive a paper copy of this notice of these privacy practices.

Legal Requirements We are required by law to maintain the privacy of your protected health information. We are required to abide by the terms of this notice as it is currently stated, and reserve the right to change this notice. The policies in any new notice will not be in effect until they are posted within our office.

Complaints It is always our utmost goal to treat our patients with care and respect. If, however, you have complaints regarding the way that your protected health information is handled, you may submit a complaint to our office. We hope that you always let us know what we may do to improve your patient care.

Contact Information For further information about our privacy policies, please contact EastWest Women’s Health at 7950 Floyd Curl, Ste. 400, San Antonio, TX 78229.